For the better part of two decades, Drew Madden has been at the forefront of changing the way that healthcare professionals and patients alike interact with and make use of technology. He started working in the healthcare IT space fresh out of college, going to work at both Epic Systems and the Cerner Corporation, the two dominant software vendors in the healthcare IT field. By learning both platforms inside and out, Madden quickly found himself to be in high demand. He parlayed his expertise into a consulting job with Nordic Healthcare Consultants. Eventually, he wound up serving as president of that firm from 2011 to 2016.
But even as he led Nordic on to become one of the biggest and most important healthcare consulting firms in the country, eventually ending up with more than 750 full-time consultants with more than 150 clients, Madden saw that there were deep flaws in the way that the industry traditionally approached the challenges of making software work within hospital systems. He decided that in order to do things right, he would need to break away, creating and building his own business from the ground up.
In July of 2017, Madden took the plunge and started Evergreen Healthcare Consultants with three other longtime healthcare consultants. The business immediately began taking off. Within less than a year, the company had 26 consultants working on behalf of more than a dozen major clients. Throughout the process, Madden has begun to implement his vision of creating a people-first system of software design and implementation. He believes that it is the primary job of healthcare consultants to understand the ways in which software tools can be designed and used by customers in a way that maximized their utility.
To this end, Drew Madden has initiated a number of ambitious projects. Evergreen is undertaking a project to develop patient-facing software and mobile apps that Madden says will soon allow patients to choose physicians with the same level of knowledge and ease with which they are able to review and select restaurants online. This could prove to be a revolutionary development in an industry perennially beset with inefficiencies of the gravest kind.